Delivery Information
Delivery Information
Free delivery to your hallway across UK mainland. Assembly services available on request at additional cost.
Free Delivery (to Hallway)
Complimentary on all UK mainland orders. *Conditions apply.
3–10 Working Days
From order to delivery. We’ll text you 48 hours before with your time slot.
Hallway Delivery
We deliver to your hallway entrance. Assembly and installation are billed and charged separately on the spot.
Packaging Removed
All packaging, wrapping and materials taken away. Your home left spotless.
Your Delivery Journey
Order Confirmed
You receive an order confirmation email. Our factory team begins building your bed to specification.
Built to Order
Your bed is hand-assembled in our Birmingham factory using your chosen size, storage, and fabric.
Dispatch Notification
We’ll text and email you with your delivery date and a 2-hour time slot window.
Sleep Better
Your 5-Year Warranty starts from your delivery date. Our team is here if you need anything.
Delivery Information
Free Standard Delivery
All mattresses, divan bases, ottoman beds, headboards, and divan bed sets are delivered FREE to mainland UK addresses. No hidden charges.
Delivery Timeframe
Orders are typically delivered within 3–10 working days. You will receive a text or email notification 48 hours before your scheduled delivery with your time slot.
What to Expect
Our delivery service will bring your order to your hallway entrance. Assembly and installation services are available at additional cost — please contact us at sales@primesleep.co.uk for more information.
Accessories
Mattress protectors, toppers, and pillows are dispatched via standard courier delivery and may arrive separately from larger items.
Delivery Area
We deliver to mainland UK. If you are unsure whether we deliver to your area, please contact us before placing your order.
Before Your Delivery
- Measure your doorways, hallways, and staircases to ensure the item can be brought in
- Clear a path from your front door to the intended room
- Ensure someone aged 18 or over is available to accept the delivery
Failed or Refused Deliveries
If an order is returned to us because delivery could not be completed due to access issues or no one being available, a redelivery charge may apply.
Damaged on Arrival?
If your order arrives damaged, please report it within 48 hours with photographs to sales@primesleep.co.uk. We will arrange a replacement or resolution as quickly as possible.
Delivery FAQs
Do you deliver at weekends?
Delivery windows are Monday–Friday. Contact our team at sales@primesleep.co.uk if you need to discuss specific scheduling.
Can I change my delivery address after ordering?
Yes — contact us as soon as possible at sales@primesleep.co.uk with your order number and new address. Changes after dispatch may not be possible.
What if no one is home for delivery?
You will receive a delivery notification 48 hours in advance with a time slot. If you cannot be available, contact us to reschedule before your delivery date.
Will you take away my old bed?
Old bed removal is not included in standard delivery. Please arrange disposal before your delivery date. Assembly and removal services are available at extra cost — contact us for pricing.
Do you deliver to Northern Ireland, Scotland or Islands?
Our free delivery applies to UK mainland. For Scottish Highlands, Northern Ireland, and islands, please contact us at sales@primesleep.co.uk before ordering to confirm delivery availability and any additional charges.
Questions about delivery?
Contact Our Team